A refund will be offered on any unsuitable items returned to us in unused conditions within 28 days. We are unable to refund any damaged or used goods returned. We do not offer a refund for goods returned after the 30 day period.

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Arrangement for returns, shipping and handling charges are the responsibility of the sender returning the goods. Items must be returned to us in unused and in as new condition in their original packaging with all labels and tags (if applicable) still attached. 

 

There are three options available for you to arrange a return. You have the option to arrange the return yourself with your own couriers. We cannot be held responsible for non-delivery of returned items. The other option available is for you to return the parcel using our courier. We will email the returns label for you to print and attach to the parcel and schedule a convenient pick-up time for you. The shipping and handling charges that our courier charges us will be deducted from the final refund amount made against your original payment method. If you are located within the Eastern Suburbs of Sydney, we will collect the product from your home. For either options, please email omanainterieurs@gmail.com for assistance.

 

In addition to the above terms, the following conditions apply in respect of the following items.

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Custom Designs:

- All pieces designed to your specification or sourced on your request are deemed bespoke orders.

- If items are being shipped specifically to fulfil your order then this will be deemed to be a bespoke order.

 

 

 

We do not offer an exchange policy. We, therefore, suggest you return it for a refund and purchase a new item separately in this instance.

 

 

To arrange a return please email us at info@collectionnoir.com and we will provide you with further return details.

 

 

Once your item has been received and inspected, we will email you to notify you of the approval or rejection of your refund. Your refund will be credited to your original payment method.

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Please note refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

 

 

If you have any queries or need any further help please contact us via omanainterieurs@gmail.com.